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We happily accept returns within 14 days from date of delivery. All returns must be received in the same condition and packaging we sent them. Postage charges will not be refunded on unwanted products.

You are solely responsible for ensuring the goods are returned to us. We will not be liable for returns that are lost in the post or lost for any other reason. If a product arrives damaged we will advise the customer how to return the item with all return costs covered by us.  Replacements & refunds will be dispatched / issued on receipt of the returned items only.

Pre-Sowing; Soak the seeds in warm water for 2 hours before sowing.

Sowing; Sow at any time of the year in moist, peat-based seed compost, mixed 50:50 with vermiculite. Seeds can be sown individually in pots, in deep trays, or if space is limited in small bags. Cover seeds with about 5mm of compost. Place containers in a dark place at 20-23C or in a propagator covered with a cloth. Keep compost moist at all times but not wet or the seeds may rot. Palm seeds often make a large root before a shoot so carefully check seeds regularly. When a root appears, pot up individually into 9-11cm pots. Germination can be erratic but should take place in 2-6 months.

Growing; Grow the seedlings on at a minimum temperature of around 18C reducing this as plants become stronger. When plants are a year old they can be placed outside in summer (at least 10C at night) after a period of hardening off (move plants outdoors during day and back indoors at night for 10 days). Can be planted out in the garden when 3-4 years old but will need to be protected from frost by wrapping with straw and fleece/bubble wrap. Phoenix like well-drained soil and a sunny to partly-shaded position. It is advisable to pick a sheltered spot away from strong winds which may shred the leaves.